Thank you for choosing Electron Hybrid Solutions as your hybrid battery provider. We understand circumstances might arise where you may need to request a return/refund on your recently purchased product. Below you will find the terms of our Return and Refund policy.
In all cases of return and refund, the product(s) returned, will be returned in their original packaging. The customer is responsible for the care and packaging of the return item, any damage or missing parts will be deducted from any core/security deposit. Any catastrophic (where the product is not usable in the remanufacture process) damage to the product will result in no refund being issued.
Return of Defective Products – Defective products or products that prematurely fail are covered under Electron Hybrid Solution’s Warranty and do not qualify for return/refund.
Refunds of Unshipped Products – If your battery fails to ship within 30 calendar days of your order, you are eligible for a full refund, including any and all deposits. However, delays caused by customer initiation such as but not limited to, failure to respond to scheduling, changing of scheduling, or providing improper or inaccurate information to Electron Hybrid Solutions, as well as delays caused by natural disaster, declared states of emergency, or any other cause that is beyond Electron Hybrid Solution’s reasonable control, will not be eligible for a full refund.
Refunds of Shipped Products – In all cases of a product being returned after shipment, a 20% restocking fee as well as any and all shipping charges incurred by Electron Hybrid Solutions will be applied to the balance of the order and will be deducted from your core/security deposit.
Refunds of Installed Products – In cases where Electron Hybrid Solutions has performed the installation of the part or battery and a return is warranted, the customer will pay the 20% restocking fee, as well as the customary charges for the mobile service to remove the returned battery. Any fees charged for the initial installation will not be waived.
To begin a Return or Refund, the customer will contact firstname.lastname@example.org or call Toll Free 800 8043-2003 and speak with a Customer Service Representative. Please have your invoice available at this time, so that a CSR may better serve you.
The CSR will then initiate the Return/ refund and will provide you with either shipping information, or assist you in scheduling the removal of the Electron Hybrid Solutions product. Any charges incurred by Electron Hybrid Solutions on processing a return/refund will be solely the customer’s responsibility, and any costs will be deducted from any security or core deposits.