Item: ELECTRON
Rating: 4.7
Author: Jim Proctor

CORE & COMPONENT BATTERY RETURN POLICY

*ALL HYBRID BATTERIES THAT ARE SHIPPED REQUIRE CORE DEPOSITS THAT ARE 100% REFUNDABLE

To return your old hybrid battery/core, please follow the instructions below and use the Return Shipping Label that was included with your new hybrid battery, remanufactured hybrid battery, new hybrid battery rebuild kit or remanufactured hybrid battery rebuild kit. It is important to return all of the parts/components that came with your Electron hybrid battery or hybrid battery rebuild kit. If you are in need of a new set of instructions or a new return shipping label, please contact Electron customer support at:

Phone: (714) 597-6351
Email: support@electronhybridsolution.com.

All cores/components must reach Electron within 30 days of the original purchase date in order to receive a full refund of your core deposit. If you need additional time, please contact us before your 30 days has expired to make other arrangements. For complete battery purchases, please make sure to return the complete core battery, including the computer module, fan, battery cell modules, and other battery components etc. For battery rebuild kits, simply return the used battery cell modules.

Missing or damaged parts from the core or components of the battery will be deducted from your core deposit refund. In addition, any damage due to improper shipping will be deducted from the core deposit. Please strap down your battery tightly and make sure straps are not hanging off the pallet for complete battery returns. If additional services such as lift gate service or residential delivery service are required for shipping, but were not paid for at checkout, the amount of those services will be deducted from the core deposit.

Once we receive your complete core or hybrid battery components, 100% of your core deposit will be refunded to you within 3-5 business days.

K Ward

1 year ago

Transparent and straightforward shop that took care of my 100K+ mile Tesla when I had a series of problems stemming from not being able to get maintenance issues addressed in the past. Cesar and the whole team at Electron Automotive is obviously a conscientious group of educated and skilled techs who take pride in their business. Great communication and vehicle intake invoicing.

Response from the owner

Hey Kathleen thank you for your amazing review!! Cesar is definitely a fan favorite here. As a team we strive in providing the best service anyone can provide.

Omar Herrera

This company is awesome…. Highly recommended for anyone with a hybrid They always take car of my Prius and I don’t have a problem with it after that

Thanks for the shout out Omar!! We always and will always aim to be the best in every aspect towards our clients.

Carla Mendoza

2 years ago

I love these guys! The most honest automotive spot! I recommend them to everyone! I will always come here and I will always own a Prius/electric car. I’ll be loyal to them forever! I recommend them to my sis and she loved them too! I’m sorry there was nothing wrong w my car, I’m sure I’ll be back soon. Ps I went to CPP too. Dietetics 🙋🏽‍♀️

aww you're making us blush Carla. Thank you for the review and know we will continue to do our best to help you, friends and family members or any one who decides to choose us or not. CPP!!!!!!

Susan Lee

I cannot say enough good things about Electron Automotive. I have had numerous problems with my 2017 Kia Niro and every time I took my car there, I have not been disappointed but on the contrary felt huge relief about the cost and solution they offered. The latest was how their meticulous notes on the diagnostics helped me win the battle with Kia dealer who was refusing to acknowledge the current problem to be related to safety recall. Christian and Cesar and their master technician’s feedbacks to me were invaluable tools for me to get back to Kia dealership and their Customer Care. Thank you so much everyone at Electron Automotive for your integrity and awesome customer service!

Another dealership bites the dust, hahah.. You're very welcome Susan anything we can do here to help, we will do it at its finest. Cesar and Christian are amazing and we are more than happy to have them on our team. I will make sure the entire staff knows you gave them a shout out.

Coty Hsu

I asked for a quote and got a quick and professional suggestion from them, happy to find such a reliable auto shop around, highly recommend.

Thank you Coty! Hope your Prius treats you well, and we will be here to help you keep it running for a long time!

A H

Outstanding, professional, prompt service. Replaced a hybrid battery at half the dealer cost.

Thanks for the review!! Beating dealer prices is easy, haha!! see you next time!!

R.J.

I'm extremely disappointed with the service I received from Cabe Toyota regarding my 2012 Prius. After just one visit, they were unable to diagnose and repair the issue with my hybrid vehicle. Fortunately, I found Electron Automotive, a truly reliable and trustworthy shop. Cesar was absolutely phenomenal! His exceptional expertise, attention to detail, and commitment to customer satisfaction are traits that truly set him apart. Cesar took care of me from start to finish, ensuring that my Prius was properly diagnosed and repaired. His professionalism, courtesy, and communication skills made the entire experience seamless. I highly recommend Electron Automotive for hybrid car repairs. They're the best! Avoid Cabe Toyota for hybrid repairs and go straight to Electron Automotive. Cesar deserves a huge round of applause for his outstanding work! Electron Automotive deserves ten stars! Extremely satisfied!

Thanks R.J.!! Another dealer bites the dust!! haha! We are very happy to have Cesar as part of the team. I will make sure he gets all the credit he deserves. Thank you for your phenomenal review and see you next time around.

Ty Salerno

Amazing customer service. Recommend for anyone with a hybrid to get your car checked on when it comes to the electrical components or batteries. Fantastic group of professionals who know what they are doing and are extremely courteous.

You're the best Ty and Kimberly! Thank you for the Fantastic review!!

Jsjdjd Jj

Excellent service from César Thank you!!

Thank you for the 5 star Review!! I will make sure to let Cesar know he's doing an excellent job!!

Martin Elias

Dear Ceasar and Chris, I wanted to take a moment to express my sincere gratitude for the excellent job you did on my Volt repair last week. Your expertise and attention to detail were truly appreciated, and I feel confident driving my Volt once again thanks to you guys. I especially appreciate your clear communication about the repairs needed to my Volt. Thank you two for providing such reliable service. Sincerely, Martin E.

Thank you Martin for the shout out. These two guys are definitely hidden gems in the industry. I'm glad we were able to get your vehicle running once again and get you back on the road with confidence.

CORE & COMPONENT BATTERY RETURN POLICY

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